Home / Help
Questions Before You Ship
How do I ship from West to East Malaysia?
Get a quote, then book on send.arriival.com. Use air for everyday parcels, Sea Small Parcel or LCL when you can wait, and Priority (+RM15 per parcel) when you need the fastest air freight to East Malaysia.
When should I choose air or sea shipping?
Air when it should move sooner. Sea Small Parcel when you can wait about 4–6 weeks. LCL for larger loads, about 25–30 days.
What is the difference between Normal Rate and SuperRate?
Normal Rate is top up and pay as you ship. SuperRate is a monthly plan with lower member rates, usually worth it from about 80–100 parcels a month.
What does the RM300 warehouse plan include?
From RM300 a month in Sabah (Kota Kinabalu) and Sarawak. We store, pick, pack and ship. Handling and delivery are charged separately. Other charges apply. Contact us for details.
How do I track my parcel?
Use the Track Parcel page and enter the tracking number. We show a status only when the live service returns one.
How do I get an international shipping quote?
Choose International, pick a country and a weight. Postcode is not required for that first step.
Is there a minimum number of parcels?
No. You can send one parcel. Pickup from 3 parcels, or drop off at your nearest ARRIIVAL point.
Do prices include SST?
Shipping prices exclude 6% SST, added at checkout. SuperRate plans have no extra SST.
What are your customer service hours?
Mon–Fri 9am–6pm, Sat 9am–3pm, lunch 12:30–1:30pm. Closed Sundays and public holidays.
How do I place an order?
All orders are placed at send.arriival.com. WhatsApp is for enquiries only.
Which delivery option should I choose?
ARRIIVAL has 14 delivery options. Enter your parcel details and we recommend the right one.
How do I contact ARRIIVAL?
WhatsApp Sales 012-316 9996, Customer Service 010-260 1913 or Support 010-246 4991. WhatsApp is for enquiries only.