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Privacy Policy, Return Policy, and Terms & Conditions for Arriival Technologies Sdn. Bhd.
Privacy Policy
Company Name: Arriival Technologies Sdn. Bhd. (“Arriival Technologies”, “we”, “our”, “us”)
At Arriival Technologies Sdn. Bhd., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, products, and services.
1. Information We Collect
- Personal Information: Name, email address, phone number, company name, billing details, and any other information you voluntarily provide.
- Technical Information: IP address, browser type, operating system, device information, and website usage data (via cookies or similar technologies).
- Transactional Information: Records of purchases, service usage, and customer support interactions.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our products and services.
- Process transactions and send confirmations.
- Communicate with you regarding inquiries, updates, and promotional materials (if you consent).
- Personalize your experience on our website.
- Comply with legal obligations and enforce our terms of service.
3. Disclosure of Information
We do not sell or rent your personal data. However, we may share information with:
- Service Providers: Third-party vendors assisting in payment processing, hosting, analytics, or customer support.
- Legal Authorities: When required by law, regulation, or legal process.
- Business Transfers: In case of merger, acquisition, or sale of company assets.
4. Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You may have the right to:
- Access and obtain a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Withdraw consent for marketing communications.
- Request deletion of your data (where applicable).
Contact: support@arriival.com
6. Cookies and Tracking
Our website may use cookies and similar technologies. You may adjust your browser settings to refuse cookies, but this may affect site functionality.
7. Third-Party Links
We are not responsible for the privacy practices or content of third-party websites.
8. Retention of Data
We will retain your personal data only for as long as necessary unless a longer retention period is required by law.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.”
Questions: WhatsApp 012-316 9996, or write to Arriival Technologies Sdn. Bhd., No. 9, Jalan YTN 3, Industri Desa Aman, Kepong, 52200 Kuala Lumpur.
Return Policy
Company Name: Arriival Technologies Sdn. Bhd. (“Arriival Technologies”, “we”, “our”, “us”)
At Arriival Technologies Sdn. Bhd., we strive to provide quality products and services. This Refund Policy outlines the terms under which refunds are granted.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- The product/service purchased is defective or not delivered as promised.
- The transaction was processed in error (e.g., duplicate payment).
- Cancellations made within the allowable cancellation period (if specified in the service agreement).
2. Non-Refundable Items
Refunds will not be provided for:
- Products/services that have been fully delivered and accepted.
- Digital products, software, or licenses once access has been granted or download initiated.
- Customized, special-order, or non-returnable items.
- Situations where misuse, negligence, or failure to follow instructions caused the issue.
3. Requesting a Refund
To request a refund, customers must:
- Submit a written request via email to arriivalkeponghq@gmail.com within 1 day of purchase or delivery.
- Provide proof of purchase (invoice, order number, or payment receipt).
- State the reason for the refund request and include supporting evidence (if applicable).
4. Processing of Refunds
- All refund requests will be reviewed within 7–14 business days.
- If approved, refunds will be processed to the original payment method.
- Processing times may vary depending on the payment provider.
5. Cancellations
- Customers may cancel services or subscriptions within 1 day of purchase to be eligible for a full or partial refund.
- After this period, cancellations will not be entitled to a refund unless stated otherwise in the service agreement.
Related: Terms & Conditions · Privacy Policy · WhatsApp 012-316 9996
Terms & Conditions
Company Name: Arriival Technologies Sdn. Bhd. (“Arriival Technologies”, “we”, “our”, “us”)
By accessing and using the website of Arriival Technologies Sdn. Bhd., you (“user”, “you”, “your”) agree to be bound by the following Terms & Conditions.
1. Use of Website
- You agree to use this website for lawful purposes only.
- You shall not use the website in a way that may damage, disable, overburden, or impair our services.
- We reserve the right to restrict or terminate your access if you violate these terms.
2. Intellectual Property
All content on this website, including text, graphics, logos, images, designs, software, and other materials, are the property of Arriival Technologies or its licensors. You may not copy, modify, reproduce, distribute, or exploit any content without our prior written consent.
3. Products & Services
All descriptions, pricing, and availability of products or services are subject to change without notice. We reserve the right to refuse service or cancel orders if fraudulent or unauthorized activity is suspected.
4. Limitation of Liability
We strive to ensure the accuracy of the information provided on this website, but we make no guarantees or warranties (express or implied) regarding its completeness, accuracy, or reliability. To the maximum extent permitted by law, Arriival Technologies shall not be liable for any direct, indirect, incidental, or consequential damages.
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites.
6. User Obligations
When using our services, you agree not to:
- Provide false, misleading, or inaccurate information.
- Attempt to hack, disrupt, or gain unauthorized access to our systems.
- Use our services for fraudulent, harmful, or unlawful activities.
7. Payments & Refunds
All payments must be made according to the terms stated at the time of purchase. Refunds (if applicable) will be processed in accordance with our Return / Refund Policy.
8. Indemnification
You agree to indemnify and hold harmless Arriival Technologies, its directors, employees, and partners from any claims, damages, or liabilities arising from your misuse of our website, products, or services.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
10. Changes to Terms
We may update or revise these Terms & Conditions at any time without prior notice. Continued use of our website constitutes acceptance of the updated terms.
Pricing conditions
Prices on this marketing site are a guide. Where a number is shown, it is a member (SuperRate) rate from the price list dated for that service, and it excludes 6% SST. SST is added at checkout. Normal top-up rates are higher. One comparison is published on the SuperRate page: Courier 2–3 Days, first 5kg, RM6.50 normal and RM5.40 SuperRate.
A “From” price is the start of a rate, not the price of every shipment. The unit next to it (first kg, first 5kg, per 0.5m³, per month) is part of the price. Estimates in the quote tool are not a final quote. The exact price is on send.arriival.com.
Air to Sabah, Sarawak and Labuan is charged by weight. The final price depends on weight, size and destination; see the quote tool for exact rates.
Booking
Booking, payment, coupons and account management happen on send.arriival.com. This website introduces the services and hands you over.
Arriival Technologies Sdn. Bhd., SSM 201801032608 (1294634-V), No. 9, Jalan YTN 3, Industri Desa Aman, Kepong, 52200 Kuala Lumpur. Sales 012-316 9996.